Remote assistance to managers, resolving doubts about management systems.

– Permanent remote support for the maintenance of systems.

– Guidance and integration in role changes or new employees, with training records.

Periodic review of the management systems documentation, based on regulatory requirements.

– Continuous review of documentation concerning regulatory requirements that mandate monitoring.

– Updating processes in accordance with the interpretation from certifying bodies.

Adjustments to the management systems documentation, due to the need for adaptation to process changes.

– Review or creation of documents and records resulting from changes in processes.

– Optimization of methodologies and documented information, according to models and the experience of CQT.

Continuous verification of records and monitoring points of the management systems.

– Checking the performance of managers regarding the progress of methodologies and filling out of records.

– Checking the efficiency of these methodologies and providing guidance for necessary adjustments.

Remote trainings focusing on management topics.

– Training on topics required by the standards.

– Specific training aimed at achieving engagement in the organization's management system.

Support in the systematic survey and analysis of legislation.

– Participation in choosing the provider of legislation survey services.

– Support in the interpretation and correlation of how the organization meets applicable legal requirements.

– Conducting audits of the relevance of the legislation, validating the service provided on these issues.

Periodic management of continuous improvement indicators.

– Definition and development of indicators that are most suitable by process.

– Support in the data analysis of these indicators and establishment of actions.

Monitoring and updating corrective actions and opportunities for improvement.

– Analysis of the cause of corrective actions and suggestion of actions for their treatment.

– Monitoring the effectiveness and efficiency of the actions.

Updating the relevance of stakeholder requirements.

– Periodic analysis of stakeholder requirements and the means of monitoring them by management systems.

– Periodic verification of evidence of compliance with relevant requirements.

Guidance, templates, and monitoring of risk management.

– Definition of a risk analysis method suitable for the organization's reality.

– Analysis and monitoring of risk assessment.

– Forecasting and monitoring methodologies for managing environmental aspects and OHS hazards. 

Supplier management.

– Development and application of criteria for the evaluation, selection, and monitoring of external providers.

Customer satisfaction.

– Development of survey methods, validation means, and application.

– Analysis of collected data, support in feedback to stakeholders, and performance of indicators.

Conducting internal audits.

– Development of the internal audit program and plan.

– Conducting the audit, preparation of reports, corrective actions, and support in root cause analysis.

– Monitoring planned corrective actions, including actions from other cycles.

Support for customer and other stakeholder audits.

– Monitoring stakeholder audits, guidance on demonstrating compliance.

– Development of action plans in response to findings from these audits.

Support in management reviews (MR).

– Preparation of the structure of management review minutes.

– Guidance on identifying situations and suggesting actions on the topics covered.